Help center

Answers before your next step.

Start with common questions about access, products, transfers, account protection, and support.

Use only https://app.mecxlender.com. Check the address carefully before entering credentials.

No. Current rates, durations, payout schedules, and capital-return conditions are displayed inside your account before confirmation.

The dashboard and earnings pages show credited amounts, total earnings, next payout timing, and periods remaining where applicable.

The account calculator displays the current LTV, collateral requirement, APR, estimated interest, duration, and repayment total before submission.

Requirements depend on current platform settings, jurisdiction, and the requested action. Borrowing and withdrawals may require verification.

Timing depends on the selected method, network confirmation, account checks, and manual review where applicable. Follow the status and receipt inside your account.

Confirm the asset, network, receiving address, destination tag or memo, amount, and instructions shown in your account. Incorrect transfer details may be unrecoverable.

Use a unique password, enable 2FA, protect your email, avoid shared devices, and never disclose passwords or verification codes.

For account-specific help, sign in and open a support ticket. Use the public contact page for general questions.

Need account-specific assistance?

Use the authenticated support area so your conversation remains connected to your account.